Support Accounting Consultant ERP

Main Duties and Responsibilities
 Pro-actively taking ownership of a wide variety of calls and problems
 Ensuring all calls are dealt with efficiently and promptly in accordance with the Service Level Agreement
 Accurately investigating, identifying and rectifying both the causes and the symptoms of problems
 Regularly updating customers regarding the status of their calls
 Escalating calls and seeking advice when appropriate
 Alerting senior personnel and/or any of the other Support Managers as necessary regarding any sensitive customer issues
 Effectively handling complaints and call escalation requests from customers
 Identify calls that are not support calls and dealing with these following the correct procedures for example implementation or change requests
 Working with members of the Support Team and other departments to ensure that customers receive a prompt efficient service
 Continually and pro-actively acquiring and retaining knowledge of KCS products and systems
 Pro-actively using the Intranet and Knowledgebase to share knowledge and experience
 Taking the initiative and identifying ways in which the Support Service and/or Support Procedures can be improved and discussing these with their Manager
 Following and applying the standard Commercial Software Support Procedures and Practices
 Undertaking any other projects as required by their Manager or the Service Management Director
De voertaal in het berijf is Engels

Uitstekende arbeidsvoorwaarden Remuneration:

The salary and package are commensurate with the role and experience
. Onze opdrachtgever kent een open, informele en collegiale werksfeer en kenmerkt zich door een laag verloop en vakspecialisten als collega. Het uitwisselen van kennis en ervaring staat centraal evenals de ruimte voor persoonlijke groei.