Support Accounting Consultant ERP


Functie omschrijving

Main Duties and Responsibilities
 Pro-actively taking ownership of a wide variety of calls and problems
 Ensuring all calls are dealt with efficiently and promptly in accordance with the Service Level Agreement
 Accurately investigating, identifying and rectifying both the causes and the symptoms of problems
 Regularly updating customers regarding the status of their calls
 Escalating calls and seeking advice when appropriate
 Alerting senior personnel and/or any of the other Support Managers as necessary regarding any sensitive customer issues
 Effectively handling complaints and call escalation requests from customers
 Identify calls that are not support calls and dealing with these following the correct procedures for example implementation or change requests
 Working with members of the Support Team and other departments to ensure that customers receive a prompt efficient service
 Continually and pro-actively acquiring and retaining knowledge of KCS products and systems
 Pro-actively using the Intranet and Knowledgebase to share knowledge and experience
 Taking the initiative and identifying ways in which the Support Service and/or Support Procedures can be improved and discussing these with their Manager
 Following and applying the standard Commercial Software Support Procedures and Practices
 Undertaking any other projects as required by their Manager or the Service Management Director
De voertaal in het berijf is Engels

Functie eisen

Knowledge and Experience
 An Accounting or Business Studies qualification
 Good knowledge of accounting principles to trial balance level
 Extensive experience in a customer-focused role in a service oriented environment
 Excellent written and verbal communication skills

 Experience with ERP software
 Experience working in a software support department or similar
 Strong analytical skills

 This role may involve travel


They are the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.
The Software Support Department assists customers with queries and problems relating to the application software post implementation. The Department also provides customers with a wide variety of other services including the installation of new software and customer training


Een platte organisatie met duidelijke en korte lijnen, informeel, transparant, leuk dynamisch team, een totaal van 45 man.


Uitstekende arbeidsvoorwaarden Remuneration:

The salary and package are commensurate with the role and experience
. Onze opdrachtgever kent een open, informele en collegiale werksfeer en kenmerkt zich door een laag verloop en vakspecialisten als collega. Het uitwisselen van kennis en ervaring staat centraal evenals de ruimte voor persoonlijke groei.



Publish date



Ron Everts
T: (0341) 495 000
M: (06) 4611 5550

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